HawtLipz is not responsible for any lost, stolen or damaged-in-transit merchandise. Please contact your local post office in the event of a disruption in the delivery of your order. We are happy to provide additional tracking information upon request.

Please allow 3-5 business days for shipping. Due to sanitary reasons, we will process exchanges if product is deemed defective. No refunds.  To initiate any exchange, please email infohawtlipz@yahoo.com.